How can we help?
Answers to the most common questions. Can't find yours? We're one email away.
Getting started
How do I create an account?
Go to Create account and enter your email and a password. You can then choose a plan and add devices from your hub.
What's the "hub"?
The hub at https://padvpn.com/hub is your account area. Manage your plan and devices, download configs, see your data usage and view payments.
What is a device configuration?
A small file (or QR code) containing your device's personal keys and server details. Each device gets its own. Keep it private: anyone with it can use your plan.
Can I use one config on several devices?
Please don't. Two devices sharing a config will keep disconnecting each other. Add a separate device in your hub for each one.
I forgot my password
Use Forgot password on the sign-in page to get a reset link by email. If you don't receive it, email [email protected] from the address on your account.
Billing & payments
Which payment methods do you accept?
Cryptocurrency through Cryptomus, including USDT, Bitcoin, Ethereum, TON and Litecoin, on several networks.
My payment is confirmed but my plan isn't active
Plans activate automatically, usually within minutes of blockchain confirmation. If it's been over an hour, email [email protected] with your order number from the Billing page.
What happens when my plan ends?
Your VPN access pauses until you extend it. Your account and devices are kept, so extending restores access immediately without new configs.
What's a data limit?
Some plans include a data allowance per 30-day cycle. Your hub shows usage and when it resets. Many plans have no limit at all.
Connection
Which location should I choose?
For speed, pick the location closest to you. For content from a specific country, choose that country. You can add configs for several locations to your app.
Why is my speed lower than without the VPN?
Some slowdown is normal, because traffic takes a longer route and is encrypted. Choose a nearby location, and check whether your plan has a speed limit (shown in your hub under Account).
It worked yesterday and now it doesn't connect
Networks sometimes change their filtering. Try another location first, then another network, and contact support so we can investigate.
The full troubleshooting guide
See the step-by-step troubleshooting checklist.
Privacy & security
Do you log my activity?
No. We don't record sites visited, DNS queries, traffic contents or your IP address. See the no-logs policy for the few things we do store and why.
Why do you need my email?
To sign you in, reset your password, and send receipts and plan reminders. Nothing else.
How is my connection encrypted?
With the WireGuard cryptographic suite: Curve25519, ChaCha20-Poly1305 and BLAKE2s, wrapped in AmneziaWG obfuscation.
How do I delete my account?
Email [email protected] from your account's address and we'll permanently delete it with all associated data.